Frequently Asked Questions

What time will my movers arrive?
Light Speed Delivery routes the trucks the day prior to moving day. We will call you the day before your moving day let you know what time the movers will be arriving.

What happens if I have more or fewer items on local moving day?
Light Speed Delivery will only charge you for the time and material needed to complete the actual move. When we perform the initial estimate, it is based on the number and type of items that were discussed. So, if you choose to move less and it takes less time than estimated, then you will save some money. If you decide that you want to have our professional movers do additional work and it takes more time, then it will cost a little more.

Do I have to empty file cabinets?
Metal vertical file cabinets can remain full, but lateral and wooden files must be emptied. The drawer slides on a lateral and wood files are not made to take the weight of the files during moving per the manufacturers.

Do I have to empty my freezer or refrigerator?
Yes, the freezer and refrigerator must be emptied to avoid the contents damaging the inside of your appliance.

Do I have to take the mirror off my dressers?
No, Light Speed Delivery brings along all the necessary tools that are needed to remove and re-install any mirrors attached to your dresser. We cannot remove mirrors that are screwed to the wall.

Can I leave clothing in my dressers?
Light Speed Delivery will move your dressers with the drawers in them. The only items that may be left in a drawer is something made of cloth. Pressboard and other low-end furniture pieces must be completely empty to be transported safely. Please remove all jewelry, perfume, and non-clothing items.

How big are your trucks?
We have trucks to meet your needs including: semis with 53’ air-ride vans, 26’ air-ride furniture vans, smaller 4WD box vans, and parcel vans.

Do I have to take my beds apart?
No, Light Speed Delivery brings along all the necessary tools to disassemble and reassemble your beds for you. If your bed has air or water fill, please have it empty before moving day. Additionally, some beds do require additional services and costs such as: log beds, very complicated bunk bed systems, and canopy beds. All of the bedding should be removed from the bed before the movers arrive.

Do you do packing?
Yes, our full trained packing and crating staff is ready to help you with any size project. We have professional organizers available to help with the pre-packing sorting and organizing.

Do you offer storage?
Yes, we offer climate controlled, secure facilities with our sister company, Lighthouse Holding Company, to protect your furniture.

Do you move pianos/gun safes/hot tubs?
Yes, Light Speed Delivery moves heavy items.

Are you insured?
Yes, Light Speed Delivery is fully insured with full replacement value for local moves.


Tips to make your move an enjoyable one and cost-saving too!

In the interest of making your move as hassle-free as possible, this list of moving tips has proven extremely helpful in reducing the amount of time and frustration spent on your moving day.

Pictures, plants, lamps and stereo components: These items take time to properly secure in the truck. If you are moving across town, it can be more cost effective to take them yourself.

Appliances: Wind up electrical cords and secure hoses so that they do not become a tripping hazard in the activity of the move.

Bed head- and foot-boards: If you disassemble these ahead of time, make sure to put the hardware in a plastic baggie and tape it to the frame of the bed.

Lampshades: are very delicate and should be packed in boxes to ensure their safe arrival.

Chest and dresser mirrors: Like headboards and footboards, if you disassemble these ahead of time, make sure to put the hardware in a plastic baggie and tape to the mirror.

Remove shelves from bookcases, put them along side the piece and put the shelf pins in an envelope.

Packing boxes: This is a service that we are happy to provide. If you decide to pack your own boxes, make sure that you are using quality moving boxes. These boxes are designed to handle the rigors of a move and when properly packed with clean newsprint and sealed will ensure the contents arrive safely. Also, make sure to label any boxes you pack so that they can be placed in the correct room on arrival.

Friends and family: While we cannot have anyone other than Light Speed personnel on the truck, if you have friends and family helping, they are welcome to bring items out to the area near the truck at pick up and, at delivery, take items into the house once they are off of the truck.

Direction: Having someone available who knows where each item is going will improve the flow and efficiency of the move. A perfect scenario is when you know where everything is going and we can move it there for you.

???If you have access to a pick-up truck or station wagon, you can transport garden tools, lawn mowers, bikes, skis, etc. in the back without hurting them - where as we must pack them in next to the furniture. That takes a bit more time.

Desks, night stands and dressers: Often, these items get turned on their sides to go down stairs or to fit best in the truck. Emptying these items out will ensure that things are not lost or damaged. The few extra boxes you will need to put the contents in does not usually affect the cost of the move.

Valuables and other important items: Have all small and "loseable" items such as jewelry, coins, papers, etc. in a place accessible to you only. Even the best moves can sometimes seem chaotic. Having your valuables and such things as your keys, remote controls and checkbook in a place where you can easily find them will help eliminate stress later.

In summary, more preparation for the move results in a smoother and less time consuming relocation. Strive for a situation in which the movers walk in, pick up a piece and walk out. The less time they spend using their tools, the faster the move will go. The more you do to organize your move, the less it will cost, and the easier it will be to get settled in your new home.


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